All custom cake orders must be submitted through the online form on our website: https://www.sweetaromapastry.ca/custom-cake (https://www.sweetaromapastry.ca/custom-cake) Using the form helps us stay organized and ensures we get all the details needed to prepare your quote accurately.

For the best chance of securing your spot, we strongly recommend ordering at least 1 week in advance (or earlier for detailed designs). We require a minimum of 3 days’ notice, but we can only take a limited number of custom cakes per day. Once we reach our daily limit, we can’t accept any more orders — even if it’s within the 3-day window.

Because your spot is officially yours once the deposit is sent. It helps us secure your order in our schedule. The deposit goes toward your total.

All of our custom cakes have a fixed base price based on size, which gives you a clear and predictable starting point when placing your order. Here’s how it works: Base Price: The prices shown in our size guide include: • Your selected cake flavor • Up to 2 fillings • A simple, clean freestyle design 👉 This means if you choose a simple design, the price you see is exactly what you pay. Design Fee (if applicable): If you request a specific or more detailed design (based on a reference image), our decorator will review it and determine if an additional design fee applies. Any design fee will always be communicated to you in your quote before the order is finalized.

While we strive to create cakes as close as possible to your desired design, please note that we cannot guarantee an exact match due to the nature of custom cake-making. To ensure your design is as close as possible, please follow these steps: 1. Provide all details in the "Additional Notes" section – Be sure to mention any specific design elements, such as colors, decorations, or themes, so we can understand exactly what you're looking for. 2. Upload a clear and accurate reference photo – Make sure the photo you upload is the one that best represents the design you want. Double-check that it shows all the details you want on the cake. 3. Review the PDF sent with your estimate – After submitting your order, we’ll send a PDF with the cake details. This is your chance to confirm that everything is accurate. If anything needs to be changed or clarified, you can reply to the email. By following these steps, we can work together to ensure your cake design is as close as possible to what you envisioned.

Our Specialty Cake are made in Sweet Aroma Pastry’s signature style, which may be different from what some customers have experienced at other bakeries. • Red Velvet is a richer cake base paired with a cream cheese & whipped cream filling. • Carrot Cake is made in our lighter sponge-style cake, also paired with a cream cheese & whipped cream filling, and is not a traditional dense carrot cake. Please note that Specialty Cake bases can vary greatly from one bakery to another, so if you have a very specific expectation for texture or style, we recommend reviewing this description carefully before ordering.